Did you miss a bunch of journalists complaining about PRs? We sure did! It’s a rare opportunity to get feedback from some of the most sought after reporters in the world of tech and startups, and makes you a better PR. So when life gives you pet peeve tweets, brush up on your PR skills! Here’s what we saved from April, May and June – you are in for a complaint-flavoured treat.
First bit of advice: important story to pitch to an important outlet: do 5 minutes of research at least. To save yourself a lifetime of regrets.
Just a bit of friendly advice for PR folks pitching me out there. Take five minutes on our website to see what I cover and what my colleagues cover before you waste my time with something I don't cover and never have. And something my colleagues cover quite nicely. Thanks.
— Ron Miller (@ron_miller) April 5, 2022
Localisation is key. But maybe not all the time.
It's the same press release 20 times, only difference is it's a different Swedish region each time. Grrr…
— Richard Milne (@rmilneNordic) April 8, 2022
Lean and simple is beautiful. It’s also more convenient for journalists. Word attachments no no. Google Docs link yes yes.
In the world of Google docs, why oh why am I STILL receiving Word files as attachments?
— Dan Taylor (@sensorpunk) April 28, 2022
Hint: I'm just going to open it in Google anyway and you're rolling the dice with all that carefully planned formatting.
Cut it out people.
Not really a journo pet peeve, but to get you thinking.
Founders also often forget to think through what they want to achieve with the press release/funding announcement.
— Yuri Sagalov (@yuris) September 29, 2021
It *probably* won't get you any customers (and definitely not in a sustainable way).
It might be useful for collateral materials (whether hiring, sales, etc).
If you get questions sent, it’s better to answer them. You’re not only not going to appear in the article, but you’re gonna piss off the journalist (and ruin their weekend in the process).
Another late Friday deadline letdown by a comms pro whose client responses completely failed to address the very specific questions I’d asked. Another weekend in the trenches salvaging the story. Any other journos who’ve experienced the same?
— Alison Coleman (@alisonbcoleman) May 6, 2022
Don’t violate copyright law on photos, especially if you are a legal or legaltech firm.
For a firm offering legaltech services, you think the least they could do is not violate a copyright law. pic.twitter.com/it2kp2o4m0
— Dan Taylor (@sensorpunk) May 9, 2022
Your pitch should use only one font. Avoid copy paste madness generally.
If your PR pitch is in two separate fonts, you're telling on yourself
— Alex Kantrowitz (@Kantrowitz) May 9, 2022
PR is not sales. And it’s also not email marketing. Consider journalists as individuals with whom you should build a very personalised relationship.
The PR people pitching to journalists pipeline must be destroyed. I tried to figure out how many of those emails I get (at least a hundred, every day) actually result in stories. Maybe 1 in 1,000 becomes a story, and that's really generous
— Kat Tenbarge (@kattenbarge) May 9, 2022
This one is free. And straightforward.
How not to start an email pitch, brought to you by the person that wrote this.
Aaaaaaand delete. pic.twitter.com/fr5oKIc1Q8
— Dan Taylor (@sensorpunk) May 11, 2022
Pitch an exclusive like you mean it. Says Dan, not The Killers.
As a reminder – Exclusive: noun, an item or story published or broadcast by only one source.
— Dan Taylor (@sensorpunk) May 12, 2022
It is advisable not to reach out to journos with phone calls, they got it covered with emails. But if you do, your story needs to be extremely strong.
PRs take note. https://t.co/DZjRBTz3fW
— Eric Johansson (@EricJohanssonLJ) May 12, 2022
If something is top secret, just don’t say it to journalists.
Companies that want to do PR that don’t have Twitter accounts – we also don’t get it.
Two things that still continue to make me scratch my head – companies without a Twitter account, and footers with Ⓒ2021. I actually saw Ⓒ2019 just the other day.
— Dan Taylor (@sensorpunk) May 25, 2022
Are you an old school, pushy sales type agency? Journalists (and pretty much everyone) hate them.
It's 2022 and PR agencies are still telling juniors to cold-call journalists and read scripts at them down the phone.
— Gareth Corfield (@GazTheJourno) May 26, 2022
Email success rates can vary depending on the day and time of the day sent. Friday before a long weekend is probably one of the worst choices.
There is an obsession with getting meetings with journalists during events, one of the most time-poor moments possible. If you go for it, do it well and prepare in advance.
Why do PR people think that you will have more time to interview their clients at a busy 3 day event than during the rest of the year? Why can't we just schedule Zoom calls for after the event rather than punishing journalists by stopping them from #networking?
— Andy Samu (@Andysamu) June 7, 2022
Moan completed 🙂
The face of every journalist when you “circle back”.
"hey just wanted to circle back…" pic.twitter.com/WOewqnlF6y
— Morning Brew ☕️ (@MorningBrew) June 10, 2022
Journalists are not your SEO tools. Again, consider them close connections and treat them like VIPs. Would you bother a VIP with adding links?
Every journalist communicates in a different way. No response is also communication. With journalists, it’s like this: most of them read all relevant emails, and don’t reply if it’s a pass.
Dear PR people, no, I do not necessarily have bandwidth to "let you know" about your pitch. Because a lot of you want that, and I'd rather concentrate on *actual work*. If you don't hear from a reporter just say "this is a final check before I move on". Standard stuff!
— Mike Butcher (@mikebutcher.bsky.social) (@mikebutcher) June 22, 2022
We are puzzled: some “PRs” still confuse PR with advertising.
PR: "Hi. Would you be interested in an opinion piece about why this company is so great?"
— Eric Johansson (@EricJohanssonLJ) June 28, 2022
Me: "Sounds like you're interested in free marketing. We don't do that, but I'd be happy to connect you with a sales rep to buy a sponsored feature."